Privacy Policy

Kybotech understand the importance of keeping your information safe, private and secure. The privacy notice below details our commitment to keeping customers' details and information secure (as in accordance with the Data Protection Act 1998).

• What information is collected and how is it used?
• How do you protect my information?
• I want to make a complaint to Kybotech
• Web Site Links
• More about 'Cookies'
• Policy changes
• How do I Un-Subscribe from Information Which You Provide To Me?
• Questions, comments?
• Thank you

What information is collected and how is it used?

Personal Information

When you register and use this site, you will be asked to provide certain information such as your contact details, we will use this data to fulfil our agreement with you.

We may use information that you provide or that is obtained by us:

1. to register you with our website and to administer our website services;

2. To give to companies and organisations whose products we provide to you or we use to deliver your items

3. To fulfil our agreement with you and processing and obtaining payment

4. To analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us to review, develop and improve the products and services we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products and services which we think will interest you from the information we have. We may keep you informed of such products and services including special offers, discounts, offers, competitions and so on by any of the following methods:

(a) Email
(b) Telephone (including automated calls)
(c) SMS text messages and other electronic messages such as picture messaging
(d) Post
(e) Fax
(f) Or otherwise

Fraud Prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way. Please Note we do not store credit card information

Disclosure of Your Information

We may give information about you to companies and organisations whose products we provide to you as follows:
(a) To our agents, staff and approved third parties to carry out services for us.
(b) If we have a duty to do so or if the law allows us to do so.
(c) To anyone to whom we transfer our rights and duties under our agreement with you.
(d) To other companies and organisations to administer any prize draws or competitions.

Browser supplied information

We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies", which store information when your web browser accesses our site. This information is stored to help provide a more personal shopping experience, track the behaviour of our customers and consequently improve the shopping experience.

We may also collect data should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided.

Occasionally we may also use the information we collect to notify you about promotions on other goods, services and other offers we think you may find valuable. Third party vendors, including Google, may use cookies to serve ads based on your visits to our website - you may opt out of Google's use of cookies by visiting here

At points in our site where we collect personal information from you, you always have the option to opt out of any mailing list and further use of your personal information. If at any later stage you decide you would rather not receive such information please email us and request that you are removed from our mailing list.

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How do you protect my information?

For piece of mind when you place order(s) or access your account information online, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our security policy for further information regarding this. It is also important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

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I want to make a complaint to Kybotech, how do I do this ?

Kybotech undertakes to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours.

If you wish to make a complaint we can be contacted as follows:

• By email to: productsupport@kybotech.co.uk
• By Telephone on: 0871 230 0380

If you are not happy with the way your complaint is being handled you should write to:

The Customer Care Manager
Kybotech Ltd
Parry Business Park
Grassthorpe Road
Sutton On Trent
Nottinghamshire
NG23 6QX

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Web Site Links

We may from time to time establish connections with other companies that will enable you to access their web site directly from our site. We will only provide you with links to high quality, reputable sites which we believe will be of interest and relevance to you. However please note that such third party sites are not under our control and we do not contribute to the content of such sites.

When you click through to these sites you leave the area controlled by Kybotech. We cannot accept responsibility for any issues arising in connection with either the third parties use of your data, the site content or the services offered to you by these sites.

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More about 'Cookies'

Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser to enable our database systems to recognize your browser, help us to track visitors on our sites, and to provide innovative shopping features, such as wish lists and the storage of items in your Basket between visits etc. Cookies cannot contain malicious code or any ‘computer virus' so there are no security worries in enabling these in Internet Explorer or any other internet browser that you use.

Most web browsers are set to automatically accept cookies. The 'Help' section of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether if you so wish. However, having cookies disabled will not allow you to take full advantage of our site and all of its innovative features. Therefore we recommend that you turn them on.

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Policy changes

As our internet shopping experience develops our policy may be subject to change. If we decide to do this we will post all changes on this page so that our customer are always aware of our privacy policy and the nature of information we are collecting, how it is used and under what circumstances we disclose it. Any changes to the policies made by Kybotech may effect immediately.

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How do I Un-Subscribe from Information Which You Provide To Me?

Of course we do not wish to lose you and would hate for you to miss out on any newsletters and special offers but if you wish to un-subscribe from our newsletter at any time you can do so by logging into your account on line and by updating your preferences. You can also unsubscribe at anytime by sending an email to Newsletters@kybotech.co.uk and placing the word UNSUBSCRIBE in the subject line.

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Questions and comments?

Kybotech always welcomes your questions and comments about privacy, please contact us.

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Thank you

Kybotech are committed to protecting your privacy. We appreciate your trust in us to continue to keep your information private. If you have any questions/comments about our privacy policy, please email or telephone us without hesitation.

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Last updated May 2011